Privacy Policy

Privacy Policy Chatex FZ-LLC (hereinafter referred to as the Controller) is committed to protecting and respecting the confidentiality of your data processed on the website (hereinafter referred to as the website).
Objectives, List of Data, and Legal Grounds for Processing
Opting Out of Marketing Activities

You can request to stop receiving marketing messages from us at any time by sending us a refusal message.

Opting out of marketing messages does not affect the processing of personal data for which we have another legitimate interest in storing necessary personal data.

If You Fail to Provide Personal Data

If, by law or under a contract we have with you, we require your personal data and you refuse to provide it, we may not be able to properly fulfill our contract. In such a case, we will notify you of the refusal to enter into the contract.

• Source of Personal Data
We collect personal data in the following ways:

• From you: You can provide us with your data by filling out forms on the website or by contacting us via mail, phone, email, or other means.
• Through automated technologies or interactions: When you use the website, we may automatically collect technical data about your equipment, actions, and browsing patterns.
• Disclosure of your personal data: We will disclose your data to the following entities:
- IT service providers;
- Professional advisors, including lawyers, auditors, and others who provide consulting, legal, accounting, and other services;
- Regulatory and other authorities to whom the Controller is obligated to provide information by law;
- Analytics services (Google Ads, Facebook Ads).
We require all third parties to ensure the security of personal data. Third parties are not allowed to use your personal data for their purposes unrelated to the purposes stated in this privacy policy.
• Cross-border data transfers: We ensure the protection of your personal data by maintaining appropriate technical and contractual measures to prevent unauthorized disclosure of your personal information. If we use certain service providers in countries that, according to the European Commission, do not provide an adequate level of data protection, we require these service providers to enter into a contract with us confirming that there are appropriate technical measures and guarantees for the protection of personal data, similar to those in Europe.
• Data retention: We will process your personal data for as long as necessary to achieve the purposes for which we collected them, including for compliance and fulfillment of legal requirements. In some cases, we may anonymize your personal data for research or statistical purposes. In this case, we may use this information indefinitely without further notice.
• Your rights: You have the following rights:
- Right to access: You can request access to your personal data to ensure that we process them on legal grounds.
- Right to rectification: You can request the correction of your data to rectify any inaccuracies in the information we hold about you.
- Right to erasure: You can request the deletion of personal data.
- Right to object: You can object to the processing of personal data in cases where we rely on legitimate interests. You also have the right to object if we process your data for marketing purposes.
- Right to restriction of processing: You can request us to suspend the processing of personal data in cases where: you contest the accuracy of the data; the data is processed unlawfully, but you oppose its deletion; we no longer need your data, but you need it for the establishment, exercise, or defense of legal claims; you have objected to the processing of your data.
- Right to data portability: You can request us to transfer your data to another party.
- Right to withdraw consent: If we process your data based on your consent, you can withdraw it. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you about this.
- Right to lodge a complaint with a supervisory authority.
- Right to review automated decision-making: If we make a decision about you based solely on automated processing of personal data that significantly affects you, you can ask us to review that decision.
If you want to exercise any of the rights described above, please contact the Data Protection Officer (DPO).
• Your obligation to inform us of changes: It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you fail to notify us of changes in the data necessary for us to fulfill our obligations to you, we may not be able to properly fulfill our contract.

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